FAQ's

As soon as it has been picked up by our agents.

Nawee can deliver within 24 hours; however, some delivery estimates depend on the receiver’s destination and vary between 24 hours, 48 hours, and 72 hours. Same-day delivery is only possible for some within-state routes, and for some interstate routes depending on when the order was placed and the time of pickup. We cannot estimate for unforeseen situations beyond our control—we ask that you bear with us while we do our best.

Yes. Open the Nawee app or Nawee website at Naweeng.com, then select Help. Log a complaint (file your complaint), choose one of the contact options, submit, and Nawee Customer Support will contact you shortly.

If you cannot locate or communicate with our agent before or after a parcel is picked up, or if delivery failed, go to the Nawee app or Naweeng.com, select Contact us, log a complaint, choose a contact option, submit, and Nawee Customer Support will contact you shortly.

Yes. Contact Nawee Customer Support immediately to avoid demurrage charges (after 24 hours of no-show). Go to the Nawee app or Naweeng.com, select Contact us, log a complaint, choose a contact option, submit, and support will reach out shortly.

You can send a parcel as a guest or as a registered customer (individual and business). Registered users can reuse saved details for faster repeat sends, access packages, and seasonal discounts on parcel charges.

How to send as a guest on Nawee

• Download the Nawee app (Android or iOS) or use the Nawee website at Naweeng.com.
• Select the guest option.
• Start sending and receiving parcels.

How to send as a registered customer on Nawee

• Download the Nawee app (Android or iOS).
• Create an individual account (first-time user).
• Start sending and receiving parcels.
• Get priority treatment.

How do I sign up as a business on Nawee?

• Download the Nawee app (Android or iOS).
• Create a business account (first-time user).
• Upload business documents.
• Start sending and receiving parcels.
• Start saving with discounts.

See the size charts below.

Please contact Nawee Customer Care by text, email, or phone, with proof that the parcel was damaged by the transit agent.

Using your Nawee app for booth drop-off

• Ensure you are at least 10 minutes away from the booth drop-off point before placing an order.
• Select the booth closest to your location as the sender address when placing the order.
• Go to the selected booth and hand your parcel to the operator for confirmation, size verification, and drop-off.
• The app will show order confirmation, including the tracking ID and one-time PIN (never share your PIN).
• We recommend Nawee smart scheduling for booth drop-off to reduce wait time.

Using the Nawee Booth app for booth drop-off

• Go to the Nawee booth near you.
• Ask to send your parcel with the booth agent.
• Provide the required information.
• Hand your parcel to the operator for confirmation, size verification, and drop-off.
• Confirm your email and phone numbers are correct, then place the order.
• Order confirmation, tracking ID, and one-time PIN are sent to your email or phone (never share your PIN).
• We recommend smart scheduling for booth drop-off to reduce wait time.

Using a Nawee booth for pick-up

• Go to the Nawee booth specified by the sender.
• Give the booth operator the tracking ID for parcel identification.
• Enter your one-time PIN to collect your parcel (never share your PIN).
• We recommend smart scheduling for booth pick-up to reduce wait time.

No. You don’t need a smartphone to send or receive parcels. You can send, track, and receive at the Nawee booth closest to you and get updates by text.

If your order is cancelled after parcel pickup: as a guest on the app or website, sign up on the Nawee app with the same phone number you used for the order, then open the parcel under Cancelled parcels in your dashboard on My parcels. You can pick up the cancelled order from a booth, reorder, resend, or contact Nawee customer support. As a registered customer, select the parcel under Cancelled parcels in your dashboard on My parcels, then choose pick up from booth, reorder, resend, or contact Nawee customer support.

For a refund, contact Nawee customer support and allow a few days for processing.

Go to your orders on your dashboard, tap Cancel, then choose Resize under the reason menu. The app returns you to parcel description—select the correct size, then continue to payment.

Kindly contact Nawee customer care by text, email, or phone.

Go to your orders on your dashboard, tap Cancel, then select change receiver or sender address under the reason menu. You’ll return to the address screen—enter the correct address and proceed.

Kindly contact Nawee customer care by text, email, or phone.

Hold on to your parcel and contact Nawee customer care by text, email, or phone.

Hold on to your parcels and contact Nawee customer care by text, email, or phone.

We hold items for 7 days before auction. Demurrage is ₦800 per day, starting after the delivery completion window (24, 48, or 72 hours depending on the receiver’s location).

Nawee often delivers within 24 hours; some estimates depend on destination and vary between 24, 48, and 72 hours. Same-day delivery applies only to selected within-state and interstate routes depending on order time and pickup time.

If your order is cancelled after parcel pickup: as a guest on the app or website, sign up on the Nawee app with the same phone number you used for the order, then open the parcel under Cancelled parcels in your dashboard on My parcels. You can pick up the cancelled order from a booth, reorder, resend, or contact Nawee customer support. As a registered customer, select the parcel under Cancelled parcels in your dashboard on My parcels, then choose pick up from booth, reorder, resend, or contact Nawee customer support.

If your order is cancelled after parcel pickup: as a guest on the app or website, sign up on the Nawee app with the same phone number you used for the order, then open the parcel under Cancelled parcels in your dashboard on My parcels. You can pick up the cancelled order from a booth, reorder, resend, or contact Nawee customer support. As a registered customer, select the parcel under Cancelled parcels in your dashboard on My parcels, then choose pick up from booth, reorder, resend, or contact Nawee customer support.

Nawee smart scheduling lets you schedule booth drop-off or booth pick-up after an order is placed—for example, picking a convenient time once the order is created.

9am–6pm daily.

Customers have 15 minutes after the agent arrives for pickup or drop-off. Failure to meet this window may attract a delay fee.

Open the Nawee app, go to Profile, scroll to Delete account, and follow the steps.

Examples include sensitive documents; electronics; international passports; driver’s licences; land documents; marriage and other certificates; jewellery; mobile phones; computers; laptops; smart devices; and similar high-value items.

Nawee has two destination types: Within-State and Inter-State. You choose one destination per order when sending a single parcel, multiple parcels to one receiver, or multiple parcels to multiple receivers.

Nawee booths are customer service centres where you can send and receive parcels as a guest or a registered user.