Terms & Conditions

Introduction

Welcome to Nawee app from Nawee Global Services Enterprise ("Nawee", "Nawee Services", "we", "us", or "our"). Nawee is a platform (hub) that connects you with independent carriers/freelancers who move your parcels from one point to another.

These Terms of Service ("Terms") apply to your access and use of the Nawee mobile application, website, and other online/offline products and services (collectively, the "Nawee Platform").

Your Choices

You may update, correct, or delete account information at any time by logging into your account or contacting support@naweeng.com.

If you request account deletion/deactivation, we may retain certain records where required by law or legitimate business needs, including cached/archived copies for a limited period.

Location permission is required for core app features. If disabled, some or all features may stop functioning. You can revoke location access from device settings or by uninstalling the app.

Most browsers accept cookies by default. You can remove/reject cookies, but some services may become unavailable or function poorly.

You may opt out of promotional email/SMS/push notifications, but we may still send non-promotional account/service messages.

Accepting These Terms

BY DOWNLOADING THE APP OR OTHERWISE ACCESSING OR USING THE NAWEE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS.

Please read all terms before using the platform. If you do not agree to all terms, you may not use Nawee services.

By accepting these terms and conditions for Nawee Services, you (the customer), any individual/company (the agent), and Nawee (the company) enter a legal agreement.

Nawee reserves the right to modify, vary, or change these Terms of Use and related policies at any time. Continued use after changes are posted constitutes acceptance of those changes.

Definitions

Parcels: Any item(s) received from a sender for delivery to a recipient at another address.
Aged Consignment: A consignment no longer in the condition received or which becomes a health and safety risk.
Out of Gauge: A consignment outside the weight or dimensions supported on a given service.
Prohibited Items: Items that cannot be carried on any service and are contraband under law (e.g., money, drugs, weapons, guns, and others).
Pickup Point: Address where a consignment is collected.
Delivery Point: Address where a consignment is delivered.
Services: Delivery services offered by Nawee, including carriage by freelance/Nawee agents according to service order details.
Demurrage: Fine charged per day (every 24 hours) for parcels not picked up/claimed/cancelled and unresolved after delivery completion windows.
Special Shipment: High-value/sensitive items (e.g., electronics, mobile phones, certificates, contract documents) subject to additional cost.
Preferred Time: Optional pickup/drop-off time windows with additional charges.
Reorder and Return Parcel: Cancelled, failed, or demurrage parcels can be reordered/returned/picked up via the Nawee app after signup.
Photo Proof of Parcel: Using the Nawee app as an agent implies agreement to capture photo proof prior to pickup/delivery handover points.
Deleting Account: Customers can delete accounts from profile settings; agent deletion requests are reviewed and completed by Nawee.
Promotions, Discounts, Referrals Policy: Payments/benefits are subject to Nawee discretion and applicable terms.
Refunds: Refund processing may exceed expected timelines due to conditions beyond immediate control.
Delivery Estimates: Estimates vary by destination (typically 24h, 48h, or 72h); same-day delivery is limited to selected routes and timing.
Wallets: Nawee wallet supports customer refunds and agent disbursement processes.
Smart Scheduling: Scheduling feature for booth pickup/drop-off orders.

The Services

Services will be carried out while this agreement is in force, in return for payment set out in the Nawee app/web service order and according to these terms.

Nawee may make changes to services to comply with law/safety requirements or operational updates that do not materially affect service quality.

Loading and Unloading

Nawee is not obligated to provide loading/unloading equipment or labor.

Any consignment requiring such support must be handled by sender/receiver for successful completion.

Handling and Packaging

Nawee does not offer handling and packaging services.

Customers are responsible for ensuring parcels are properly packed and packaged before pickup or booth drop-off.

Collection and Delivery

Agents/freelancers may make one attempt to deliver during normal hours or selected preferred hours.

If delivery cannot be completed at the agreed point, goods may be sent to booths for same-day pickup or attract demurrage for overnight storage.

Additional fees may apply for special/preferred delivery hours and for claiming demurrage parcels.

Our Obligations

Nawee agents will not carry perishable goods, firearms, pyrotechnics, ammunition, corrosive, toxic, flammable, explosive, oxidizing, radioactive, or illegal materials.
Legal consignments may be accepted/delivered where sender/receiver provides required cooperation.
No refund/reduction of charges where fewer parcels than contracted are received.
Nawee reserves rights to refuse overweight/out-of-limit products.
Users may be barred/reported for contraband and prohibited transfers.
Consignments should be accepted by specified recipient at agreed delivery point.
Nawee provides customer and agent support through app/web channels.
Nawee advises users to read and comply with refund policies.
Nawee uses best efforts for timely agent disbursements and estimated-time delivery, except unforeseen occurrences.

Customers Obligations

Provide accurate order information to enable timely service completion.
Grant reasonable access to pickup/delivery premises and ensure premises are safe.
Provide reasonably required materials/information and ensure accuracy.
Track orders and monitor cancellation/demurrage status via app/web.
Do not require agents to carry illegal/unlawful items under Nigerian law.
Pack items with extreme caution to minimize damage risks.
Nawee does not handle packaging; use bubble-wrap and mark fragile items where needed.
Payments are upfront via app/booth payment points; no cash allowed.
Insurance is optional but recommended; failure to insure may limit compensation.
Do not ask riders to receive cash payments from sender/receiver.
Report misconduct by agents to Nawee support and use rating/review tools.
Report damaged/missing/lost items within 6 hours of dispatch.
Never share verification/tracking PINs with anyone.
Users sending contraband may be barred from Nawee app/web services.

Agents Obligations

Transit/booth freelancers must ensure all signup information is accurate.
Agent status is independent freelance status; Nawee bears no direct liability for agent conduct outside platform obligations.
Behave and communicate responsibly, kindly, and respectfully at all times.
Understand and comply with Nawee fee payment terms.
Keep all required personal/guarantor documents updated.
Treat customers and fellow agents responsibly and respectfully.
Indemnity form submission confirms understanding and acceptance of terms.
Agents can report misconduct by customers/agents through support channels.
Agents must refuse illegal/unlawful carriage and indemnify Nawee against resulting losses if violated.
Nawee may bar agents for misconduct/misbehavior or violations of Nawee integrity and values.
Treat all packages with caution and prioritize safe/timely delivery.
Implement emergency options provided in Nawee apps.
Agents must not collect cash as payment for Nawee services.

Liability

YOUR ATTENTION IS DRAWN TO THIS CLAUSE AND LIABILITY LIMITS.

Nawee and freelancers aim to provide services professionally with reasonable skill and care. Damage/loss may still occur through handling and liability is limited by these terms.

Potential consignment value and loss exposure are often known only to the user and can be disproportionate to service fees, so liability limits apply.

Users are encouraged to obtain independent third-party cover for additional protection.

Nawee shall not be liable where declared dimensions/weights materially differ from actual values.

Nawee shall not be liable for prohibited/special/no-compensation categories unless otherwise stated.

Nawee applies safety measures but is not liable for abuse, damages, or losses beyond stated obligations.

Nawee is not liable for theft, fire, accidents, death, flood, sickness, loss of life/materials, natural disasters, or other incidents related to platform use.

Payment

No Nawee representative or freelance agent is permitted to collect payment at receiving/delivery points.

Payments are made through Nawee app/website (cash is not allowed).

By selecting a payment method, you agree to terms of Nawee's processing partners and your financial institution, including applicable fees.

Payment transaction complaints may be handled through the relevant third-party financial processor.

Charges may vary by preferred options (pickup/drop-off destination, special items, preferred time, etc.).

Users are responsible for accurate account/card details provided.

Nawee is not liable for non-delivery/delayed delivery/errors/distortion of alerts/emails caused by technical factors not directly attributable to Nawee.

Users must keep passwords and PINs secret; unauthorized activity enabled by negligence may be the user's responsibility.

In case of device/account compromise, users should promptly notify police, bank, and info@naweeng.com.

Nawee may temporarily suspend/terminate services at its discretion without prior notice.

Taxes

Services are subject to prevailing taxes, duties, fees, and statutory charges under applicable Nigerian law.

Users agree to use best efforts to support Nawee in claims/verification for applicable tax credits, set-offs, rebates, or refunds.

License Grant & Restrictions

Nawee grants a revocable, non-exclusive, non-transferable, non-assignable, personal, limited license to use the app/software for personal, non-commercial purposes.

No licensing, sublicensing, resale, distribution, or commercial exploitation of app/software.
No derivative works, framing, mirroring, reverse engineering, or unauthorized access attempts.
No bots/spiders/crawlers/automated scripts that overload or hinder service performance.
No unauthorized reproduction/distribution of copyrighted or proprietary materials.
No removal of copyright/trademark/proprietary notices.
Nawee trademarks are protected under Nigerian trademark laws (TMA and regulations).
No spam, harmful content, unlawful content, malware, impersonation, or reputation-damaging conduct.

Intellectual Property Ownership

Nawee and its licensors own all rights, title, and interest in the software, app, website, and related intellectual property.

These terms do not constitute sale or transfer of ownership rights.

Nawee names, logos, software, app, and associated product names are protected trademarks and no usage license is granted except as expressly stated.

Indemnification

You will defend and indemnify Nawee against claims, damages, liabilities, losses, costs, and expenses (including legal fees) arising from your conduct on the Nawee Platform or your violation/alleged violation of these Terms or third-party rights.

Third Party Software

Downloaded software may include third-party components under separate license terms. Use of such software with the app is permitted as long as usage remains consistent with these terms and applicable third-party licenses.

Nawee Privacy Policy

This Privacy Policy explains how information is collected, used, and disclosed when you use Nawee website, mobile apps, and related services.

Nawee may revise the Privacy Policy periodically and notify users by updated dates or additional notices.

Information collected may include account/profile details, communication content, transaction details, device data, location data, and cookie/tracking data.

Photo proof of parcel may be required for delivery confirmation at handover/drop points.

Information is used to provide/improve services, process transactions, communicate updates, support operations, and ensure parcel security.

By using Nawee services, users consent to processing and transfer of information in and to Nigeria and other countries as required.

Information may be shared with vendors/providers, affiliates, legal authorities, government/security agencies, or other parties with consent/direction.

Nawee may use advertising/analytics providers (e.g., Google/Facebook) that use cookies/web beacons to analyze usage and deliver relevant content.

Nawee may send service/promotional SMS/MMS messages (including via providers like Sinch Build) and carrier data charges may apply.

Nawee takes reasonable steps to secure user information but cannot prevent all unforeseen events.

General

Enforcement of these terms is solely at Nawee's discretion. Failure to enforce a part does not waive the right to enforce it later.

If any term is unlawful/void/unenforceable, the remaining provisions remain in full force.

Section headings are reference-only and do not affect interpretation.

These terms and referenced policies constitute the entire agreement regarding Nawee Platform services and supersede prior agreements.

Modifications

Nawee may revise these terms at any time, including when introducing new features.

Updated terms become effective when posted unless otherwise stated.

Continued use of Nawee Platform after updates means you accept the revised terms.

Creating Accounts

You must maintain password security and accept risks of unauthorized account access arising from compromise.

If you suspect a platform security breach, contact Nawee immediately.

You represent that all account information provided is accurate, truthful, current, and complete.

Nawee reserves the right to deny any account at its discretion.

Agents Documentation

By signing up as a booth/transit agent, you agree that Nawee may collect and use personal details, addresses, photo, guarantor details, indemnity details, vehicle details, business details, and BVN for compliance/security.

Nawee reserves rights to block BVN in cases of theft/absconding/damage without reasonable cause involving customer parcels in agent custody.

Refund and Cancellation Policy

For refund requests, contact Nawee customer support and allow time for processing.

Cancellation options are available primarily through the Nawee app or website.

Right to Use the Nawee Platform

Subject to full compliance with these terms, Nawee grants a limited, nonexclusive, non-transferable, revocable license for personal, non-commercial platform use.

App use is limited to devices you own/control. Upgrades are governed by these terms unless accompanied by a separate license.

You may not modify, disclose, alter, translate, or create derivative works of Nawee platform.
You may not sublicense, resell, distribute, lease, transfer, decompile, reverse engineer, frame, mirror, disrupt, or attempt unauthorized access to related systems/networks.

Prohibited Use of the Nawee Platform

Posting private information of other persons.
Defamatory, abusive, obscene, pornographic, indecent, or excessively violent content.
Illegal/harmful content or content that encourages criminal/civil offense.
Content violating IP/privacy/publicity/other rights.
Viruses or destructive code.
Any objectionable/confidential content as judged by Nawee.
Harassment, intimidation, stalking, bullying, spam, or commercial abuse.
Creating accounts below minimum allowed age.
Attempting to circumvent filters/security/rate limits or impairing platform operations.

Demurrage

Nawee does not offer storage services and is not liable for missing/damaged unclaimed items/parcels.

Parcels not claimed within 24 hours after delivery completion may incur daily demurrage fees.

Demurrage parcels are claimable within 10 workdays after all applicable charges are paid in full.

Nawee may auction, donate, or destroy such items after 15 workdays.

No-Show Policy

Nawee is not liable for safety/security of parcels not picked up at selected/agreed delivery completion point/time or where receivers are unavailable/unreachable.

Cancellation may take immediate effect while demurrage may begin after 24 hours of delivery non-completion due to receiver unavailability.

Emergency Situations

In emergencies (e.g., accidents), agents should contact emergency services (112/199) and use in-app emergency procedures, then submit incident reports to Nawee support.

Where agents are unresponsive, bystanders/security personnel may contact emergency lines and Nawee support at support@naweeng.com or emergency numbers on parcel tags/wraps.

Disputes Between You and an Agent

Nawee Platform is a neutral means of connecting customers and agents.

Nawee does not guarantee that any agent will meet user expectations/instructions for services.

Disputes regarding service performance (time/place/manner) are between customer and the applicable agent.

Nawee is not responsible for replacement/repair of personal property damaged by an agent during services.

Report illegal/unethical behavior by an agent to support@naweeng.com.

Reporting and Removal

Users may report content believed to violate these terms.

Nawee may remove content, suspend/terminate violating accounts, and take additional enforcement actions.

Nawee may terminate repeat infringers and limit access where IP rights are infringed.

Nawee's Rights

Nawee owns (or has permission for) all platform information/materials/content, including text, graphics, data, designs, code, software, media, and related assets.

By posting/sharing requests, you grant Nawee a nonexclusive, royalty-free, perpetual, irrevocable, sublicensable right to use, reproduce, adapt, publish, distribute, and display such requests worldwide, on or off platform.

Nawee reserves all rights not expressly granted. You waive moral rights in requests to the extent permitted.

Feedback

Suggestions/comments/feedback about Nawee Platform may be used by Nawee without compensation or additional obligations/restrictions.

Location Information

By accepting these terms or using the app, you consent to Nawee's collection/use/disclosure/storage of location information.

You may revoke consent by deleting app or changing device privacy settings, but features may be affected and certain records may still be retained as permitted by law.

If location consent is re-enabled after being disabled, Nawee may resume collection.

Nawee uses reasonable measures to protect location data from misuse and unauthorized access.

Disclaimers

Except as otherwise required by applicable law, the Nawee Platform and related services/content are provided on an "AS IS" and "AS AVAILABLE" basis without representations or warranties of any kind.

To the fullest extent permitted by law, Nawee disclaims implied warranties/conditions/representations and implied terms relating to platform, content, and services performed by agents.

Limitation of Liability

To the extent not prohibited by law, Nawee is not liable for direct, incidental, special, indirect, consequential, exemplary, or punitive damages, including loss of property, physical losses, death, or related losses arising from these terms, platform use, services by agents, or third-party services/materials.

Where not excluded, total liability of Nawee and related parties shall not exceed the app download fee (if any), and shall not include additional device/associated costs.

TERMS & CONDITIONS